Al Riaz Digital Tools
Al Riaz Digital Tools
Transparent Terms

Refund Policy

Clear and fair policy for our customers

Important Notice

Since our tools are digital products, all sales are final. Refunds are only issued if the tool doesn't work and our support team cannot fix it within 3 days of purchase.

Refund Eligibility

  • Tool access doesn't work after purchase
  • Issue reported within 3 days of purchase
  • Our support team cannot fix the issue within 48 hours
  • You have provided all requested information for verification

Non-Refundable

  • Change of mind after purchase
  • Purchased by mistake
  • Not satisfied with tool features
  • Found cheaper price elsewhere
  • Reported after 3 days of purchase

Refund Process

1

Report Issue

Contact us within 3 days via WhatsApp or email with your order details

2

Technical Support

Our team will try to resolve the issue within 48 hours

3

Refund Decision

If issue cannot be resolved, refund will be processed within 5 working days

Important Timeframes

Support Hours: 24/7 WhatsApp Support
Issue ReportingWithin 3 days
Support ResponseWithin 12 hours
Refund Processing5 working days

Frequently Asked Questions

Can I get a refund if I change my mind?

No. Since digital tools are delivered instantly, we don't offer refunds for change of mind or accidental purchases.

What if the tool doesn't work?

Contact us immediately via WhatsApp (+923207086376) within 3 days. Our team will try to fix the issue. If unresolved, you may get a refund.

How long does refund processing take?

Once approved, refunds take 5 working days. The actual time depends on your payment method.

Can I transfer my tool to someone else?

No. Digital tool licenses are non-transferable and tied to the original purchaser.

Our Commitment

We strive to provide 100% working tools with genuine licenses. Most issues are resolved within hours by our support team. We only consider refunds as a last resort when technical issues cannot be resolved.